"I called First Call upon learning that a broken water line in my rental property had flooded the house with running water for 2 days! I was panic stricken, and I called First Call because I knew of their great reputation. Mike arrived at the house within a few hours and proceeded to take charge of what needed to be done to stop the flood damage, get damaged walls and carpets ripped out, get the house dried out AND, handle all communications with my insurance company.
The crew that arrived was courteous and professional, and they promised me that they would get the property completely dried out and ready for repairs.
First Call delivered on that promise, and I am a VERY satisfied customer! Thank you, Mike, Janice, Mike and crew. I will feel 100% comfortable referring First Call anytime I have an opportunity to do so!"
Jo-Anne B. | NY
"Your crew came to my home and immediately took charge of the situation. They worked tirelessly into the night and came back the next morning to continue the cleanup. They put me at ease as to what could have been a very stressful incident. Your prompt attention to my subsequent questions and requests and the compassion and concern you showed me will never be forgotten and will always be appreciated. Thank You!"
Kustas | Woodbury, NY
"I can't thank, Janice, Mike JR. & Anthony (my favourite!) enough for the prompt response to our water heater leak on 4/18/15. It led to a complicated insurance issue, yet your team was nothing but helpful, timely, available & paitent. We will always be happy forever to you & call you when needed."
Meade | Hopewell Junction, NY
"I was very pleased with the promptness, professionalism & caring or the employees. Thank you for all your help during out troubled time."
Medico | Wappingers Falls, NY
"It was a pleasure working with John and his team. He was professional & courteous through out the process. Thanks you."
J Ader | Red Hook, NY
"Mike & his team responded very quickly & very professionally. They rate #1 for their work & I would not hesitate to recommend them to anyone."
J. Viczku | NY
"First Call Restoration was our savior. You showed up fast and did quality work. In addition your staff were friendly and extremely helpful."
M. Stein | Poughkeepsie, NY
"After the devastation from hurricane Sandy, we knew mold remediation was a priority. The first call was to First Call Restoration. Mike Hogan and his team of professionals took care of the mold issue and answered all of our questions and concerns. The team did an excellent job."
Dennis (FDNY) and Donna Otten | Rockaway, NY
"First Call was responsive, very professional, fairly priced. I was very satisfied. The workers were very courteous."
Jim McKenna | Rockaway, NY
"First Call Restoration did a fantastic job in our homes on Beach 92 Street in Rockaway. They were very professional with the process of mold re-mediation. We were relieved to have hired First Call Restoration. "
Margaret & William Kennedy | Jim McKenna, NY
"Mike: thank you for the excellent job that you and your First Call Restoration staff did at my in - laws B. 149th St. home. Like so many other Rockaway residents, their home of 40 plus years was left inhabitable by Super Storm Sandy. As I lined up contractors to aid me in my efforts to restore their home, you and your firm stood out amongst the others. Your pricing was the most reasonable and your service offering the most comprehensive.
Having worked in the facilities management field for over 35 years, I am no stranger to flood restoration or mold remediation. However, when it hits home like this did, it is an entirely different ball game. Your genuine compassion and caring was heart warming and appreciated during a very difficult time.
I am happy to say that I moved my in-laws back into their 'mold free' home during Easter weekend. They couldn't thank me enough for restoring their home. But I want to thank you for making it possible.
While I hope and pray that I never need flood restoration or mold remediation services again, if I do there is only one call I will make. And that call will be to you. God bless you and thank you"
Jim Burgess | Rockway, NY
"Thanks so much for all you & your staff have done for us. We greatly appreciate your services in cleaning up our home and making it safe for us to live in. Above all, I can not thank you enough for your kindness, understanding and patience. It has been a pleasure and a privilege to know you."
D. Martin | Fishkill, NY
"Our finished basement suffered mold damage. You expertly removed it, protecting the health of our family. Thank you."
J. Cassidy | Wappingers Fall, NY
"We called you during the big flood of April, 07’. Besides the prompt response, you treated my family and home with respect. Your fast actions saved our contents, as well as minimal damage to our finished basement. We will tell others about you."
Bill Adams | LaGrange, NY
"Y’all are the Best!!!! From your quick response on day one, through the whole process, to holding our hands and helping us deal with the insurance company, you people were remarkable. We owe you a lot. Many thanks."
S. & K. | McKinney, NY
"Great service, fast response, very professional. Will recommend your service to any residence or organization. Thanks much."
Ms. Sen | New Paltz, NY