"From my first contact, the staff was efficient, knowledgeable and helpful. The men who set up the equipment were wonderful. They were informative and supportive during a time that was truly stressful. I will recommend First Call to any and everyone. It is a blessing to deal with a company that values its customers. Janice, you are the perfect person to answer the phone. You're reassuring, calm, helpful and very informative. Please keep up the great work. Just Call made a nasty problem much easier to cope with. Your care and concern was very much appreciated and needed. Thank you for great service, it was a pleasure working with you all."
Barbara N. | NY
"What a great experience we had working with the whole crew at First Call. Everyone was very polite, efficient, and I would highly recommend this company in the future."
Marion G. | Hopewell Junction, NY
"Great Service & communications. Thank you"
Rich & Karen C. | NY
"The ladies in the office were lovely and tried to be accommodating as possible. We will defiantly use this company again for future needs"
"You guys were great! Were there when promised all went well. Thanks!"
Joan M. | Buchanan, NY
"We are very pleased with your services. You guys are very helpful to answer all the questions that we had. One big thing is you and insurance agreeable. It made our life easier during this tough time."
Washburn | Poughkeepsie, NY
"Hi Mike, Id like to tell you about my experience with First Call Restoration...
I was very happy with how quickly you were able to fit us in your schedule. Thank you for your thorough answers to my questions. "
Debbie | Poughkeepsie, NY
"First Call is only company you should call when a disaster strikes your home. Mike Hogan and his team are amazing. We had a pipe rupture causing damage to two bedrooms and the garage. First Call was here the day after and took complete control of the situation. As a homeowner you quickly become overwhelmed on what to do and you need people who are professional and compassionate to help you through it... that is First Call. One night with sub-freezing temperatures I needed to call First Call at 10:00 PM regarding the portable furnace heating my garage which had no insulation. Mike picked up on the second ring. They treated my home with respect putting paper on the steps to avoid making a mess. The flood cuts were done neatly and precisely to aid in the quality of reconstruction. All the trim was removed carefully to allow reuse. Every day each room was checked with instruments to ensure that the moisture was removed. Lastly every bid of debris was removed from the property. These are the guys you want and they have your back through your most vulnerable time. A big 'shout out' to Mike, Mike Jr., Nickolas Sears and the entire First Call Team!!! Thank God I called First Call!!!!!!!!!"
"Your Company (First Call Restoration) was fantastic to work with and did a wonderful job. Mike the owner, was very detailed in his explanation of services and how his team would handle our specific situation (House Fire). He met me at the location several times for a walkthrough, was on-time and very easy to get a hold of when needed. He made sure I was comfortable with how the job was progressing and what steps they were doing throughout his services. When the job was completed, everything he promised was obtained and I received a warranty for the services provided. I would highly recommend your company to others."
"I called First Call upon learning that a broken water line in my rental property had flooded the house with running water for 2 days! I was panic stricken, and I called First Call because I knew of their great reputation. Mike arrived at the house within a few hours and proceeded to take charge of what needed to be done to stop the flood damage, get damaged walls and carpets ripped out, get the house dried out AND, handle all communications with my insurance company.
The crew that arrived was courteous and professional, and they promised me that they would get the property completely dried out and ready for repairs.
First Call delivered on that promise, and I am a VERY satisfied customer! Thank you, Mike, Janice, Mike and crew. I will feel 100% comfortable referring First Call anytime I have an opportunity to do so!"
Jo-Anne B. | NY
"Your crew came to my home and immediately took charge of the situation. They worked tirelessly into the night and came back the next morning to continue the cleanup. They put me at ease as to what could have been a very stressful incident. Your prompt attention to my subsequent questions and requests and the compassion and concern you showed me will never be forgotten and will always be appreciated. Thank You!"
Kustas | Woodbury, NY
"I can't thank, Janice, Mike JR. & Anthony (my favourite!) enough for the prompt response to our water heater leak on 4/18/15. It led to a complicated insurance issue, yet your team was nothing but helpful, timely, available & paitent. We will always be happy forever to you & call you when needed."
Meade | Hopewell Junction, NY
"I was very pleased with the promptness, professionalism & caring or the employees. Thank you for all your help during out troubled time."
Medico | Wappingers Falls, NY
"It was a pleasure working with John and his team. He was professional & courteous through out the process. Thanks you."
J Ader | Red Hook, NY
"Mike & his team responded very quickly & very professionally. They rate #1 for their work & I would not hesitate to recommend them to anyone."
J. Viczku | NY
"First Call Restoration was our savior. You showed up fast and did quality work. In addition your staff were friendly and extremely helpful."
M. Stein | Poughkeepsie, NY
"After the devastation from hurricane Sandy, we knew mold remediation was a priority. The first call was to First Call Restoration. Mike Hogan and his team of professionals took care of the mold issue and answered all of our questions and concerns. The team did an excellent job."
Dennis (FDNY) and Donna Otten | Rockaway, NY
"First Call was responsive, very professional, fairly priced. I was very satisfied. The workers were very courteous."
Jim McKenna | Rockaway, NY
"First Call Restoration did a fantastic job in our homes on Beach 92 Street in Rockaway. They were very professional with the process of mold re-mediation. We were relieved to have hired First Call Restoration. "
Margaret & William Kennedy | Jim McKenna, NY
"Mike: thank you for the excellent job that you and your First Call Restoration staff did at my in - laws B. 149th St. home. Like so many other Rockaway residents, their home of 40 plus years was left inhabitable by Super Storm Sandy. As I lined up contractors to aid me in my efforts to restore their home, you and your firm stood out amongst the others. Your pricing was the most reasonable and your service offering the most comprehensive.
Having worked in the facilities management field for over 35 years, I am no stranger to flood restoration or mold remediation. However, when it hits home like this did, it is an entirely different ball game. Your genuine compassion and caring was heart warming and appreciated during a very difficult time.
I am happy to say that I moved my in-laws back into their 'mold free' home during Easter weekend. They couldn't thank me enough for restoring their home. But I want to thank you for making it possible.
While I hope and pray that I never need flood restoration or mold remediation services again, if I do there is only one call I will make. And that call will be to you. God bless you and thank you"
Jim Burgess | Rockway, NY
"Thanks so much for all you & your staff have done for us. We greatly appreciate your services in cleaning up our home and making it safe for us to live in. Above all, I can not thank you enough for your kindness, understanding and patience. It has been a pleasure and a privilege to know you."
D. Martin | Fishkill, NY
"Our finished basement suffered mold damage. You expertly removed it, protecting the health of our family. Thank you."
J. Cassidy | Wappingers Fall, NY
"We called you during the big flood of April, 07’. Besides the prompt response, you treated my family and home with respect. Your fast actions saved our contents, as well as minimal damage to our finished basement. We will tell others about you."
Bill Adams | LaGrange, NY
"Y’all are the Best!!!! From your quick response on day one, through the whole process, to holding our hands and helping us deal with the insurance company, you people were remarkable. We owe you a lot. Many thanks."
S. & K. | McKinney, NY
"Great service, fast response, very professional. Will recommend your service to any residence or organization. Thanks much."
Ms. Sen | New Paltz, NY