Water Damage Restoration in Highland, NY - Mold, Fire & Water Damage Experts

Highland sits directly across the Hudson from Poughkeepsie, which puts you one bridge away from our crew. First Call Restoration brings water damage restoration to Highland, NY, along with mold remediation, fire and smoke damage repair, sewage cleanup, trauma cleanup, and specialty restoration services for the whole Town of Lloyd.

4.8
230+ reviews
Financing Available

Explore flexible home improvement financing options through our trusted partner, Wisetack.

Local Expertise

Restoration Knowledge That Starts Locally

What Puts Highland, NY Properties at Risk for Water Damage

Water shapes Highland more than most residents realize until it ends up in their basement. The Twaalfskill Creek is the main drainage system for the hamlet, with north and south branches that collect runoff from across the Highland area before reaching the Hudson. Ulster County's own hazard planning flags the Twaalfskill along South Wall, Chapel, and Brook Streets, where undersized culverts can push stormwater over the roadway during heavy rain. Add the Hudson itself at the hamlet's eastern edge near Highland Landing, and you get a community where a stalled storm system has plenty of ways to reach your foundation.

The hamlet's building stock tells the same story. Highland grew up around Vineyard Avenue and Main Street, and the walkable downtown core that makes the hamlet worth living in also means plenty of buildings that predate modern drainage and waterproofing. Structures like these hide moisture well. A slow leak behind original plaster or a chronically damp cellar can feed mold for months before anyone smells it, which is why our Highland inspections go deeper than a flashlight sweep. Newer homes in the surrounding Town of Lloyd have their own weak points, usually sump pump failures and finished basements that soak up water fast.

Our coverage runs through the entire 12528 zip code: the hamlet center, the streets around Lloyd Town Hall, the Haviland Road corridor at the western landing of the Walkway Over the Hudson, and the rural stretches of Lloyd beyond. Burst supply line, creek flooding, smoke damage after a kitchen fire, a sewage backup nobody wants to talk about: if it happened in Highland, there's a good chance our trucks have already been on that street.

Our Customers

Who We Serve in Hudson Valley

Our process

What happens after you call?

STEP 01
Emergency Response (right away)

We arrive fast to assess the damage and take immediate action to prevent further issues. We’ll stabilize the situation and help you navigate the insurance process.

STEP 02
Restoration Phase (1-3 days)

Once the immediate threat is contained, we focus on restoring your property. Our team works efficiently to clean, sanitize, and return your space to a safe, livable condition.

STEP 03
Reconstruction Phase (timeline varies)

If the damage requires repairs or rebuilding, we coordinate the entire reconstruction process.

About us

Why choose us?

Our mission is to take an overwhelming event and turn it into a positive experience with knowledge, professionalism, and compassion.

Licensed and Insured Experts

Our team is fully licensed, bonded, and insured, with extensive training in water damage restoration, mold remediation, fire damage cleanup, and related restoration services. We stay current with industry standards and proven methods to provide the best service possible.

24/7 Emergency Response

Restoration needs don't wait for convenient times, and neither do we. Our team is available around the clock, preventing costly repairs through prompt service.

Locally Owned & Operated

We've proudly served the Hudson Valley for more than 20 years.
Financing

Financing Options Available

Explore flexible home improvement financing options through our trusted partner, Wisetack.

We Work With All Insurance Companies

FAQs

Frequently Asked Questions About Our Restoration Services in Highland, NY

You're based across the river. Does that slow down your response to Highland?

Not at all. Highland and Poughkeepsie are joined by the Mid-Hudson Bridge, so crossing to your side is part of a normal day for us, not a special trip. Our emergency line is staffed 24/7, and water damage calls in Highland get dispatched immediately because standing water does more harm with every passing hour.

Will you deal with my insurance company after water damage in Highland?

We handle that part for you. First Call works with all insurance companies, and we build the claim file your adjuster expects: moisture logs, photos, and a line-item scope of work. Plenty of Highland homeowners have us on the phone with their carrier before demolition even starts. If insurance won't cover everything, Wisetack financing can bridge the gap.

What areas around Highland do you cover?

The whole Town of Lloyd, starting with the Highland hamlet, the Vineyard Avenue district, and the Haviland Road area near the Walkway, plus everything else in the 12528 zip code. We also serve the nearby communities of Milton, Marlboro, Clintondale, and New Paltz, and Poughkeepsie right across the bridge.

The Twaalfskill flooded and my Highland basement is taking on water. Now what?

Shut off power to the flooded area if you can reach the panel safely, and stay out of the water until you do. Then get us on the phone. Creek flooding carries silt and contaminants that plain rainwater doesn't, so extraction, cleaning, and drying need to start quickly. We've worked flood-prone streets in Highland before and know what the cleanup actually takes.

Is First Call only a water damage restoration company in Highland?

Water is just the start. Highland property owners call us for mold remediation, fire and smoke restoration, sewage cleanup, trauma cleanup, and specialty services too. That range matters because damage rarely stays in one lane; a fire brings water from the hoses, and a wet basement grows mold. One company sees the whole job through.

Testimonials

What our clients say about our work

John Carter Avatar - Landscaping X Webflow Template
Andrew H.

"First call restoration came out and evaluate the damage the same day we called. What a good group of hardworking men!"

Sophie Moore Avatar - Landscaping X Webflow Template
Susan P.

"First Call Restoration really should be your first call! Gary and his team were top-notch. Super professional, friendly and helpful."

Matt Cannon Avatar - Landscaping X Webflow Template
Stuart W.

"They did an outstanding job and we would definitely use their services again. Highly recommended."

Lilly Woods Avatar - Landscaping X Webflow Template
Shana W.

"Great experience so far with this company! Everyone I dealt with along the way was so friendly and helpful."

Sandy Houston Avatar - Landscaping X Webflow Template
Victoria R.

"Mike and his team were exceptional. They were very compassionate, informative and professional."

Patrick Meyer Avatar - Landscaping X Webflow Template
Eugene F.

"Everyone, especially Gary went out of their way to make sure we were as pleased as possible with the work that was done."

Kathie Corl Avatar - Landscaping X Webflow Template
Maggie D.

"We had such a great experience working with First Call Restoration. Thank you for helping us navigate our stressful situation."

Andy Smith Avatar - Landscaping X Webflow Template
Frank F.

"They helped make a terrible water damage situation manageable for me and my family."