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Highland sits directly across the Hudson from Poughkeepsie, which puts you one bridge away from our crew. First Call Restoration brings water damage restoration to Highland, NY, along with mold remediation, fire and smoke damage repair, sewage cleanup, trauma cleanup, and specialty restoration services for the whole Town of Lloyd.
Explore flexible home improvement financing options through our trusted partner, Wisetack.
Water shapes Highland more than most residents realize until it ends up in their basement. The Twaalfskill Creek is the main drainage system for the hamlet, with north and south branches that collect runoff from across the Highland area before reaching the Hudson. Ulster County's own hazard planning flags the Twaalfskill along South Wall, Chapel, and Brook Streets, where undersized culverts can push stormwater over the roadway during heavy rain. Add the Hudson itself at the hamlet's eastern edge near Highland Landing, and you get a community where a stalled storm system has plenty of ways to reach your foundation.
The hamlet's building stock tells the same story. Highland grew up around Vineyard Avenue and Main Street, and the walkable downtown core that makes the hamlet worth living in also means plenty of buildings that predate modern drainage and waterproofing. Structures like these hide moisture well. A slow leak behind original plaster or a chronically damp cellar can feed mold for months before anyone smells it, which is why our Highland inspections go deeper than a flashlight sweep. Newer homes in the surrounding Town of Lloyd have their own weak points, usually sump pump failures and finished basements that soak up water fast.
Our coverage runs through the entire 12528 zip code: the hamlet center, the streets around Lloyd Town Hall, the Haviland Road corridor at the western landing of the Walkway Over the Hudson, and the rural stretches of Lloyd beyond. Burst supply line, creek flooding, smoke damage after a kitchen fire, a sewage backup nobody wants to talk about: if it happened in Highland, there's a good chance our trucks have already been on that street.

Whether you are buying, selling or already own, ensuring that your home is safe to breathe and live in is imperative to you and your family's health.

We know how much of a headache needing restoration work done in a rental unit can be. It's okay, we've helped hundreds of landlords and property managers make this process a quick and easy as possible.

You have a big job, let us make is smaller. We can take on any job size for your clients and guarantee a quick turnaround.

With our 24/7 emergency services we are ready to work alongside you to make sure our client's home or business is well taken care of.
From office buildings to retail spaces, we provide rapid, professional restoration services that minimize disruption and get your business back up and running—day or night.
We arrive fast to assess the damage and take immediate action to prevent further issues. We’ll stabilize the situation and help you navigate the insurance process.
Once the immediate threat is contained, we focus on restoring your property. Our team works efficiently to clean, sanitize, and return your space to a safe, livable condition.
If the damage requires repairs or rebuilding, we coordinate the entire reconstruction process.

Our mission is to take an overwhelming event and turn it into a positive experience with knowledge, professionalism, and compassion.
Financing Options Available
Explore flexible home improvement financing options through our trusted partner, Wisetack.



Not at all. Highland and Poughkeepsie are joined by the Mid-Hudson Bridge, so crossing to your side is part of a normal day for us, not a special trip. Our emergency line is staffed 24/7, and water damage calls in Highland get dispatched immediately because standing water does more harm with every passing hour.
We handle that part for you. First Call works with all insurance companies, and we build the claim file your adjuster expects: moisture logs, photos, and a line-item scope of work. Plenty of Highland homeowners have us on the phone with their carrier before demolition even starts. If insurance won't cover everything, Wisetack financing can bridge the gap.
The whole Town of Lloyd, starting with the Highland hamlet, the Vineyard Avenue district, and the Haviland Road area near the Walkway, plus everything else in the 12528 zip code. We also serve the nearby communities of Milton, Marlboro, Clintondale, and New Paltz, and Poughkeepsie right across the bridge.
Shut off power to the flooded area if you can reach the panel safely, and stay out of the water until you do. Then get us on the phone. Creek flooding carries silt and contaminants that plain rainwater doesn't, so extraction, cleaning, and drying need to start quickly. We've worked flood-prone streets in Highland before and know what the cleanup actually takes.
Water is just the start. Highland property owners call us for mold remediation, fire and smoke restoration, sewage cleanup, trauma cleanup, and specialty services too. That range matters because damage rarely stays in one lane; a fire brings water from the hoses, and a wet basement grows mold. One company sees the whole job through.
"First call restoration came out and evaluate the damage the same day we called. What a good group of hardworking men!"
"First Call Restoration really should be your first call! Gary and his team were top-notch. Super professional, friendly and helpful."
"They did an outstanding job and we would definitely use their services again. Highly recommended."
"Great experience so far with this company! Everyone I dealt with along the way was so friendly and helpful."
"Mike and his team were exceptional. They were very compassionate, informative and professional."
"Everyone, especially Gary went out of their way to make sure we were as pleased as possible with the work that was done."
"We had such a great experience working with First Call Restoration. Thank you for helping us navigate our stressful situation."
"They helped make a terrible water damage situation manageable for me and my family."