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New Paltz, NY Water Damage Restoration - Mold, Fire & Water Damage Experts
New Paltz is a town where some of the oldest houses in America share low ground with a river that still jumps its banks. First Call Restoration provides water damage restoration in New Paltz, NY, along with mold remediation, fire and smoke damage repair, sewage cleanup, and trauma cleanup, backed by more than 20 years of work across the Hudson Valley.
Explore flexible home improvement financing options through our trusted partner, Wisetack.
Water, Fire & Mold Damage Restoration Services
Restoration Knowledge That Starts Locally
Why New Paltz Sees More Than Its Share of Water Damage
The Wallkill River runs directly against downtown New Paltz, and the town's own 2020 flood-mapping study identifies it as the area's main riverine flood risk. When a storm parks over Ulster County, the river spreads into the flats fast: the October 2021 nor'easter sent the Wallkill across farmland and roads on the west side of the village, and condominiums on Huguenot Street have taken on water in past floods. Properties along Springtown Road and Dug Road sit low enough that rising river levels can reach homes there before the rain even stops. Add spring melt off the Shawangunk Ridge side of town and the routine failures every homeowner knows, burst pipes, sump pumps that quit, water heaters that let go, and New Paltz basements stay busy.
The building stock raises the stakes. New Paltz was settled in 1678, and the stone houses of Historic Huguenot Street, a ten-acre National Historic Landmark District in the heart of the village, have stood for more than three centuries. Stone and rubble foundations like the ones under many older village homes hold dampness long after the visible water is gone, which is exactly the environment mold wants. Closer to the SUNY New Paltz campus, older houses divided into student rentals bring their own pattern: aging plumbing, hard-working bathrooms, and small leaks that nobody reports until the ceiling below shows a stain.
Our coverage takes in the whole town and village of New Paltz, from the shops near Huguenot Street out to Ohioville on Route 299, Put Corners, and the rural roads west of the river, all within the 12561 zip code. A flooded walkout near the Wallkill, smoke damage in a village two-family, a moldy crawlspace under an 1800s farmhouse: chances are good our trucks have already worked on your road.
Who We Serve in Hudson Valley
Home Owners, Sellers & Buyers
Whether you are buying, selling or already own, ensuring that your home is safe to breathe and live in is imperative to you and your family's health.
Landlords & Property Managers
We know how much of a headache needing restoration work done in a rental unit can be. It's okay, we've helped hundreds of landlords and property managers make this process a quick and easy as possible.
Realtors
You have a big job, let us make is smaller. We can take on any job size for your clients and guarantee a quick turnaround.
Plumbers
With our 24/7 emergency services we are ready to work alongside you to make sure our client's home or business is well taken care of.
Commercial
From office buildings to retail spaces, we provide rapid, professional restoration services that minimize disruption and get your business back up and running—day or night.
What happens after you call?
We arrive fast to assess the damage and take immediate action to prevent further issues. We’ll stabilize the situation and help you navigate the insurance process.
Once the immediate threat is contained, we focus on restoring your property. Our team works efficiently to clean, sanitize, and return your space to a safe, livable condition.
If the damage requires repairs or rebuilding, we coordinate the entire reconstruction process.
Why choose us?
Our mission is to take an overwhelming event and turn it into a positive experience with knowledge, professionalism, and compassion.
Licensed and Insured Experts
24/7 Emergency Response
Locally Owned & Operated
Financing Options Available
Explore flexible home improvement financing options through our trusted partner, Wisetack.
We Work With All Insurance Companies
Frequently Asked Questions About Our Restoration Services in New Paltz, NY
Quicker than most people expect. Our team is based in the Poughkeepsie area, one bridge crossing from New Paltz, and the emergency line is answered 24/7. Because standing water does more damage every hour it sits, we dispatch right away and begin extraction and drying on the first visit whenever conditions allow.
That's part of the job. We work with all insurance companies and build the file your adjuster needs: photos, moisture logs, and a written scope of work. Fire claims in particular involve layers of smoke, soot, and water damage, and thorough documentation from a New Paltz fire scene protects your payout. Wisetack financing is available for anything insurance won't cover.
The whole town, village included. That means Historic Huguenot Street and the downtown blocks, Ohioville, Put Corners, and the Springtown Road corridor, everything in 12561. We also respond throughout the neighboring communities of Highland, Clintondale, Plattekill, and Esopus, so help is close no matter which side of New Paltz you're on.
With as little disruption to your tenants as possible. We coordinate access directly, contain the work area, and keep you updated in writing. Water damage restoration in New Paltz rentals often starts with a tenant's late-night call about a leak or a backed-up drain; we can take that call, dry the structure properly, and document everything for your insurance file.
They can when moisture lingers. Stone and rubble walls in older New Paltz homes absorb water and release it slowly, so a basement can feel dry while the masonry stays damp enough to feed mold for weeks. We measure moisture inside the material, not just the air, before we call anything finished. And we're a full restoration company: water, mold, fire and smoke, sewage, trauma cleanup, and specialty services under one roof.
What our clients say about our work
"First call restoration came out and evaluate the damage the same day we called. What a good group of hardworking men!"
"First Call Restoration really should be your first call! Gary and his team were top-notch. Super professional, friendly and helpful."
"They did an outstanding job and we would definitely use their services again. Highly recommended."
"Great experience so far with this company! Everyone I dealt with along the way was so friendly and helpful."
"Mike and his team were exceptional. They were very compassionate, informative and professional."
"Everyone, especially Gary went out of their way to make sure we were as pleased as possible with the work that was done."
"We had such a great experience working with First Call Restoration. Thank you for helping us navigate our stressful situation."
"They helped make a terrible water damage situation manageable for me and my family."