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Poughkeepsie is home, making First Call the restoration company Poughkeepsie, NY property owners can call without waiting on crews from two counties away. For more than 20 years, we've handled water damage, mold remediation, fire and smoke cleanup, sewage removal, trauma cleanup, and specialty restoration across the city and town. Our licensed and insured team answers 24/7 and works with all insurance companies.
Explore flexible home improvement financing options through our trusted partner, Wisetack.
The Fall Kill is the creek most Poughkeepsie residents know by sight if not by name. It enters the north side of the city after winding down through Hyde Park, and even though the Army Corps of Engineers channelized it back in the 1970s, it still misbehaves. Homes along the creek flooded after Hurricane Irene in 2011, and the city has since secured state grant funding specifically to address flooding along its banks. When a slow-moving storm parks over Dutchess County, the creek rises quickly, and the properties closest to it get the least warning. Add the Hudson River at the city's front door and you get a place where heavy rain always has somewhere to go, and where it goes is often somebody's basement.
The other thing outsiders miss is that Poughkeepsie is really two municipalities sharing one name. The City of Poughkeepsie, the old Queen City of the Hudson, carries some of the region's oldest housing stock, including the Mount Carmel Historic District, and a majority of city households rent rather than own. That mix of aging buildings and tenant-occupied properties changes how restoration work gets done: landlords need documentation, tenants need quick turnarounds, and century-old plumbing and shared walls mean a leak on the second floor rarely stays on the second floor. The surrounding Town of Poughkeepsie skews newer and more suburban, with its own patterns of sump pump failures, storm runoff, and finished basements that hide a leak until the carpet gives it away.
We work both sides of that city-town line every week, across the 12601 and 12603 zip codes, from the blocks near the Walkway Over the Hudson, 212 feet above the river, out to the Town's residential corridors. Arlington, Fairview, Hyde Park, and Wappingers Falls are all short runs from here too. Whatever your street, there's a good chance a First Call truck has already parked on it.

Whether you are buying, selling or already own, ensuring that your home is safe to breathe and live in is imperative to you and your family's health.

We know how much of a headache needing restoration work done in a rental unit can be. It's okay, we've helped hundreds of landlords and property managers make this process a quick and easy as possible.

You have a big job, let us make is smaller. We can take on any job size for your clients and guarantee a quick turnaround.

With our 24/7 emergency services we are ready to work alongside you to make sure our client's home or business is well taken care of.
From office buildings to retail spaces, we provide rapid, professional restoration services that minimize disruption and get your business back up and running—day or night.
We arrive fast to assess the damage and take immediate action to prevent further issues. We’ll stabilize the situation and help you navigate the insurance process.
Once the immediate threat is contained, we focus on restoring your property. Our team works efficiently to clean, sanitize, and return your space to a safe, livable condition.
If the damage requires repairs or rebuilding, we coordinate the entire reconstruction process.

Our mission is to take an overwhelming event and turn it into a positive experience with knowledge, professionalism, and compassion.
Financing Options Available
Explore flexible home improvement financing options through our trusted partner, Wisetack.



We are. This is our home territory, not a zone on some national franchise map. When you call our 24/7 emergency line, you're reaching a local team that dispatches from the Poughkeepsie area and knows the difference between a Fall Kill flood problem and a Town of Poughkeepsie sump failure before we even arrive.
That's part of the job. We document everything your adjuster will ask for, moisture readings, photos, and a written scope of work, and we work with all insurance companies, not a preferred list. For Poughkeepsie property owners covering a deductible or paying for work insurance won't touch, financing is also available through Wisetack.
The whole map. We cover the City of Poughkeepsie from the Hudson waterfront and Mount Carmel through the north side, plus the entire Town of Poughkeepsie, across the 12601 and 12603 zip codes. We also serve the neighboring communities of Arlington, Fairview, Hyde Park, and Wappingers Falls, all just a short run from our home base.
Start with safety. If outlets, cords, or appliances are anywhere near the water, shut off power to that area before you step in, and skip it entirely if you can't do that safely. Then call us and let the water sit untouched. Poughkeepsie's older foundations hold moisture, and mold doesn't wait long, so quick extraction and drying matter more than mopping.
Every week. Most households in the city rent, so working with landlords and property managers is routine for us: we coordinate access with tenants, remediate the mold, and fix the moisture source that caused it. As a full-service restoration company serving Poughkeepsie, we also handle water, fire, sewage, trauma cleanup, and specialty work, so one call covers the whole problem.
"First call restoration came out and evaluate the damage the same day we called. What a good group of hardworking men!"
"First Call Restoration really should be your first call! Gary and his team were top-notch. Super professional, friendly and helpful."
"They did an outstanding job and we would definitely use their services again. Highly recommended."
"Great experience so far with this company! Everyone I dealt with along the way was so friendly and helpful."
"Mike and his team were exceptional. They were very compassionate, informative and professional."
"Everyone, especially Gary went out of their way to make sure we were as pleased as possible with the work that was done."
"We had such a great experience working with First Call Restoration. Thank you for helping us navigate our stressful situation."
"They helped make a terrible water damage situation manageable for me and my family."